Salon Store Terms & Conditions

PAYMENT:

We use Stripe as our secure payment gateway. What exactly does Stripe do?

Stripe's products power payments for online and in-person retailers, subscriptions businesses, software platforms and marketplaces, and everything in between. Stripe also helps companies beat fraud, send invoices, issue virtual and physical cards, get financing, manage business spending, and much more.

Is Stripe safe for payment?

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.

SHIPPING:

FREE SHIPPING OVER $50

At Salon.Store we dispatch and deliver your products super-fast around Australia from our Brisbane facilities. We offer free shipping on orders over $50. Orders placed before 2:30 pm AEST will be dispatched the same day. 

Standard Shipping:

• FREE for all orders over $50.
• Get 10% OFF - Receive 10% OFF when you spend $100 or more in any transaction.
• FREE GIFT – Receive a free gift for all orders over $200.
• $15.00 Flat Rate for orders under $50.
• Please allow 2-7 business days depending on your location.
• We ship out across Australia 3 times a day – Same day dispatch!
• Orders submitted after 12pm Friday may not be processed until the next business day (Monday).
• Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.

Address Details

It is your obligation to ensure all your address details are correct on your order, for us to ship your parcel correctly. Your parcel will be shipped as per your instructions.

Dangerous Goods

(DGs) are items that can cause problems during transportation, i.e. explosive, flammable or corrosive. Safety regulations prohibit many DGs from being shipped by air. Salon.Store will contact you should we have any concerns about sending your order to you.

As soon as your order is shipped

You'll receive an email from the courier we select to notify you that it's on its way, it will include your unique tracking number.

Delivery Procedures – Signature Required

Due to COVID 19, our couriers have a mandate regarding their parcels and will not currently require a signature (regardless of customer instructions) to avoid close contact. Drivers will ask your name upon delivery and also take photos as proof of delivery to your premises. If not home, parcels may be left at your premises with a photo taken.

Outside of the COVID 19 pandemic, we would normally require a signature upon delivery for all orders and ship your parcel as instructed at the time you place the order. You are welcome to add any shipping instructions you wish our carriers to see which will be noted on the parcel label.

We will ship ONLY to a physical address location.

Provide Authority To Leave

As mentioned above we do not offer an ATL service and require a physical address to deliver to. Should for some reason an ATL has been organised by you directly with the courier then responsibility for your parcel by Salon.Store and the couriers we use ceases once it has been confirmed as delivered to your premises. Extra charges may be applicable if you choose to redeliver/redirect your delivery and are charged by Salon.Store to you. To avoid any additional charges please touch base with us first if you are considering needing a redelivery/redirection.

Redirect To A Different Address

Should you choose to redirect your parcel to our couriers please be aware this is outside the control of Salon.Store and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and the courier provided. Extra charges may be applicable if you choose to redirect your delivery and charged by Salon.Store to you. To avoid any additional charges please touch base with us first if you are considering a redirection.

If You Are Not Home

If you are not home to receive the parcel, the couriers we use will take your parcel back to the nearest depot and leave you a collection card. You will be required to contact the courier directly to organise a re-delivery within 2 business days. After this time the couriers we use will return the parcel to us.

Extra charges may be applicable and charged by Salon.Store to you if you need redelivery so please be sure that you are tracking your delivery and are at the location stipulated to receive your delivery.

If you have not received your goods after the maximum indicated time frame of your shipping method, please contact our Customer Service Team. We are not able to commence an investigation until the indicated time frame has elapsed.

International Shipping:

We currently ship only within Australia at this time.

RETURNS & REFUNDS:

We’re sure you will like it, but if not and you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. Simply contact us within 24hrs of receiving your product(s) and we will assist you with your return. Please note: written pre-approval must be granted by us prior to any return of goods.

This returns policy is not applicable for change of mind, you no longer require the item and or lack of expertise for use of the product.

Any items must be returned in its original condition and include all original packaging. Please enclose a copy of your tax invoice. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

Our Quality Control team tries to ensure that all products are of high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & restocking charges. Salon.Store reserves the right to either replace free of charge or repair any goods proved to be defective manufacture.

It is your responsibility to inspect the goods immediately upon receipt and contact us strictly within 24hrs in writing at hi@salon.store. You have the right to reject the delivery of any goods that may not be deemed acceptable. Any claims after 24hrs will strictly not be accepted and any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.

All products sold on this website are intended for use by members of the general public and the hosts of this website accept no responsibility for and exclude any and all liability in connection with the use or misuse of any products purchased on this website.

All returns are to be made attention to:

Salon Store - Returns

hi@salon.store

Warranty:

Salon Store provides this warranty to the original purchaser from the date of delivery under the following Terms & Conditions:

All products sold on this website are intended for use by members of the general public and the hosts of this website accept no responsibility for and exclude any and all liability in connection with the use or misuse of any products purchased on this website.

Salon Store offers Warranties as per the manufactures guidelines. For more information or help please send us an email: hi@salon.store

PRIVACY:

The products and services are provided, and ‘our’ websites are provided, by Davikas Pty Ltd t/a Salon.Store ABN 71 112 778 282 (‘we’, ‘us’ or ‘our’). ‘We’ are committed to supporting the 'Australian Privacy Principles' and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information (‘Personal Information’) which ‘we’ may obtain during the course of ‘our’ dealings with you. ‘Our’ Privacy Policy sets out, in general terms, matters of which you should be aware regarding the Personal Information ‘we’ may collect about you, ‘our’ policies on the management of personal information, how you may access Personal Information that ‘we’ keep or complain about a suspected privacy breach, and generally, what sort of information ‘we’ collect and how ‘we’ hold, use and disclose that information. When you provide ‘us’ with Personal Information (whether via one of ‘our’ websites, through any of ‘our’ promotions, or otherwise), ‘we’ respect your privacy.

1. THE PERSONAL INFORMATION WE COLLECT FROM YOU

We collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your beauty profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.

When you submit your Personal Information to us, or by using, browsing or accessing our websites or social media channels, you are giving your consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy.

Where we have collected Personal Information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:

• The fact that we have collected Personal Information about you and how you can contact us regarding the collection of such information;
• How you can gain access to the Personal Information collected;
• Why we collected the Personal Information;
• Who we would usually disclose such Personal Information to;
• Any law requiring us to collect Personal Information

You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.

2. METHODS OF COLLECTION

We will collect Personal Information about you in a variety of ways, including:

1. through your use, or orders of, of our products and services; when you visit or submit information through our website, social media or and other online channels, when you contact us with a query or request information about our products and services, complete any forms or agreements for our products and services, when you participate in competitions, promotions, events, sweepstakes, surveys, questionnaires or rewards programs
2. from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies and government agencies); and
3. from publicly available sources of information (including, but not limited to, social media sites).

The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.

3. HOW YOUR PERSONAL INFORMATION IS USED

We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect is generally used to provide our products, services, customer rewards programs, website and social media channels (including customised online content and advertising displayed on our website or social media channels) to you. We also use it to improve or develop our products, services and website, to operate, maintain and test and upgrade our systems and to notify you of opportunities that we think you might be interested in. We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide, trade or sell Personal Information to other organizations without your consent. However, we may disclose Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers (as set out in section 7b. below) in connection with providing our product or service to you.

By providing your Personal Information to us, you acknowledge that, and consent to the following:

1. We may collect and use your Personal Information for the purpose disclosed to you.
2. You are authorised to provide such information to us.
3. Any information provided may be disclosed on a confidential basis to our third-party contractors, agents or suppliers.
4. Information provided to us in the process of us providing a product or service to you, may be used by us for recruitment or job opportunity purposes.

If you provide your Personal Information to us, whether via one of our websites or social medial channels, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips, promotions or competitions. If you prefer not to receive such communications including those of any rewards programs- see Section 5. below.

4. KEEPING INFORMATION ACCURATE AND UP TO DATE

We take all reasonable steps to ensure that all Personal Information we hold is accurate; however, it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete. Alternatively, you can also visit our web site and log on to manage your Personal Information at any time.

If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.

5. DIRECT MARKETING

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS telephone, on or via social media or other online channels (including by customising online content advertised or displayed on our websites or social media channels)

If you do not wish to receive direct marketing communications from us, you may opt-out at any time by: (a) using the unsubscribe facility that we include in our commercial electronic messages; (b) Contacting us at hi@salon.store This may not remove you from any customer rewards programs or remove you from receiving any social media or other online channels communications or customised online content advertised or displayed on our website or social media channels.

6. KEEPING INFORMATION SECURE

We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways, including in paper and electronic form. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.

Access to and use of Personal Information within our organization is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.

7. DISCLOSURE OF PERSONAL INFORMATION

{{ordered-alphabet-component}}

8. DEALING WITH US ONLINE

We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including the use of firewalls. All pages that require you to enter your Personal Information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser.

Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.

9. COOKIES AND IP ADDRESSES

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalize and enhance your experience and your use of any of our sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.

Services that our website may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.

Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, please see this section of Google’s Privacy Policy.

10. LINKS TO OTHER SITES FROM OUR WEBSITE

Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This Privacy Policy applies only to the information we collect on our sites.

Changes to this privacy policy:

Salon.Store has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:

If you have any questions about the above Policies, the practices of this site, or your dealings with this site, please contact us at:

Salon.Store

hi@salon.store

‍

‍