Returns and Refunds

We’re sure you will like it, but if not and you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. Simply contact us within 24hrs of receiving your product(s) and we will assist you with your return. Please note: written pre-approval must be granted by us prior to any return of goods.

This returns policy is not applicable for change of mind, you no longer require the item and or lack of expertise for use of the product.

Any items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. Please enclose a copy of your tax invoice. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

Our Quality Control team tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & restocking charges. Salon.Store reserves the right to either replace free of charge or repair any goods proved to be defective manufacture.

All returns are to be made attention to:

Salon.Store – Returns

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