Shipping

FREE SHIPPING OVER $50

At Salon.Store we dispatch and deliver your products super-fast around Australia from our Brisbane facilities. We offer free shipping on orders over $50. Orders placed before 2:30pm AEST will be dispatched the same day.

Standard Shipping:

• FREE for all orders over $50.
• Get 10% OFF - Receive 10% OFF when you spend $100 or more in any transaction.
• FREE GIFT – Receive a free gift for all orders over $200.
• $15.00 Flat Rate for orders under $50.
• Please allow 2-7 business days depending on your location.
• We ship out across Australia 3 times a day – Same day dispatch!
• Orders submitted after 12pm Friday may not be processed until the next business day (Monday).
• Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.

Address details

It is your obligation to ensure all your address details are correct on your order, for us to ship your parcel correctly.  Your parcel will be shipped as per your instructions. Products can not be delivered on PO Box addresses.

Dangerous goods

(DGs) are items that can cause problems during transportation, i.e. explosive, flammable or corrosive. Safety regulations prohibit many DGs from being shipped by air. Salon.Store will contact you should we have any concerns about sending your order to you.

As soon as your order is shipped

You'll receive an email from the courier we select to notify you that it's on its way, it will include your unique tracking number.

Delivery Procedures – Signature Required

Due to COVID 19 our couriers have a mandate regarding their parcels and will not currently require a signature (regardless of customer instructions) to avoid close contact. Drivers will ask your name upon delivery and also take photos as proof of delivery to your premises. If not home, parcels may be leftat your premises with a photo taken.

Outside of the COVID 19 pandemic we would normally require a signature upon delivery for all orders and ship your parcel as instructed at the time you place the order. You are welcome to add any shipping instructions you wish our carriers to see which will be noted on the parcel label.

We will ship ONLY to a physical address location.

Provide Authority To Leave

As mentioned above we do not offer an ATL service and require a physical address to deliver to. Should for some reason an ATL has been organised by you directly with the courier then responsibility for your parcel by Salon.Store and the couriers we use ceases once it is has been confirmed as delivered to your premises. Extra charges may be applicable if you choose to redeliver/redirect your delivery and charged by Salon.Store to you. To avoid any additional charges please touch base with us first if you are considering are needing a redelivery/redirection.

Redirect to a different address

Should you choose to redirect your parcel with our couriers please be aware this is outside the control of Salon.Store and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and the courier provided. Extra charges may be applicable if you choose to redirect your delivery and charged by Salon.Store to you. To avoid any additional charges please touch base with us first if you are considering a redirection.

If You Are Not Home

If you are not home to receive the parcel, the couriers we use will take your parcel back to the nearest depot and leave you a collection card. You will be required to contact the courier directly to organise a re-delivery within 2 business days. After this time the couriers we use will return the parcel to us.

Extra charges may be applicable and charged by Salon.Store to you if you need a redelivery so please be sure that you are tracking your delivery and are at the location stipulated to receive your delivery.

If you have not received your goods after the maximum indicated time frame of your shipping method, please contact our Customer Service Team. We are not able to commence an investigation until the indicated time frame has elapsed.